FIBERLINK

Fiberlink Utilizes Lucent Managed Services to Enhance Global Support

August 9, 2004

MURRAY HILL, NJ--(MARKET WIRE)--Aug 9, 2004 -- Lucent Technologies (NYSE: LU) today announced a multi-year agreement with Fiberlink Communications Corp. to provide global network management services enabling Fiberlink to enhance its global network operations while it delivers managed remote access and security services to its enterprise customers.

Fiberlink, a trusted enterprise partner for managed remote access and security services, has selected Lucent to broaden the set of managed services Fiberlink offers via its global multi-vendor network. The Lucent-Fiberlink agreement will allow Fiberlink to more effectively handle its rapidly expanding global customer base while adding greater support for its managed remote and site-to-site VPN services.

Fiberlink joins more than 30 other service providers around the world who are leveraging the expertise of Lucent Worldwide Services in managing complex communications systems to ensure the quality and reliability of their networks. Lucent has announced more than $280 million in managed services' contracts over the last year with more than a half-dozen service providers in more than a dozen countries.

Lucent Worldwide Services will provide a variety of support and fault management services, including an improved alarm reporting system, regional fault resolution, provisioning, and management of staging and installation for Fiberlink's VPN customer sites. These services will be provided from Lucent's Global Network Operations Center (GNOC) located in Denver and also supported by Lucent's other two GNOCs in Sydney, Australia and Hilversum, The Netherlands. They will also be integrated into Fiberlink's Network Operations Center (NOC) located in Blue Bell, Pa.

By taking advantage of Lucent's global network management and problem resolution capabilities integrated in its GNOC, Fiberlink will be able to provide higher quality services, more timely response and enhanced regional support for its growing global customer base.

"We are pleased to be working with Lucent Worldwide Services because they provide us the specialized skills, people and experience to provision, monitor and support our global customer base," said Ed McCrossen, chief operating officer, Fiberlink. "Lucent provides us a worldwide scope of services that bolsters our international business capabilities while we concentrate on delivering best-in-class remote solutions to our entire customer base in North America and internationally."

"Our managed services agreement with Fiberlink is another example of how we can deliver end-to-end services and enhance a customer's network-from maintenance to managed services-so Fiberlink can expand its revenue globally," said John Meyer, president of Lucent Worldwide Services.

Lucent Worldwide Services is one of the industry's most experienced network services organizations. With more than 10,000 technicians, network engineers and consultants, Lucent Worldwide Services serves the largest service providers, enterprises and government institutions in 49 countries and five continents. Lucent Worldwide Services supports more than 500 products from 120 different vendors.

About Fiberlink

Fiberlink is a leading provider of secure remote access solutions, unifying worldwide remote access, management and enforcement within existing IT policy. Fiberlink addresses the growing infrastructure complexities of enterprise access brought on by the demands of an expanding business ecosystem. From employees to partners, remote offices to extranets, dial-up to wireless to broadband, Fiberlink allows enterprises to capitalize on extended business opportunities. Multi-network redundancy, best-of-breed application services and support, low total cost of ownership and minimal impact on IT help make Fiberlink an important business partner.

With more than 500,000 corporate users, analyst firms such as Gartner, Burton Group and Yankee Group recognize Fiberlink as a leader and innovator in remote access services. Fiberlink customers include General Electric, BMC Software, Computer Sciences Corporation, Royal Caribbean, The Gillette Company, and Sun Healthcare. Headquartered in Blue Bell, Pa., Fiberlink has offices throughout North America, Europe and Asia Pacific.

For more information on Fiberlink, visit its Web site at http://www.fiberlink.com.

About Lucent Technologies
Lucent Technologies designs and delivers the systems, services and software that drive next-generation communications networks. Backed by Bell Labs research and development, Lucent uses its strengths in mobility, optical, software, data and voice networking technologies, as well as services, to create new revenue-generating opportunities for its customers, while enabling them to quickly deploy and better manage their networks. Lucent's customer base includes communications service providers, governments and enterprises worldwide. For more information on Lucent Technologies, which has headquarters in Murray Hill, N.J., USA, visit www.lucent.com.

Stephen Loudermilk
908-582-5725 (office)
908-672-5237 (cell)
sloudermilk@lucent.com

Pete Settles
908-582-2198 (office)
908-963-1130 (cell)
psettles@lucent.com

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